Les Clefs d’Or® is a not-for-profit Association made up of professional hotel Concierge. The Concierge members of this Association are principally dedicated to the promotion and facilitation of travel and tourism. Les Clefs d’Or® members are continuously seeking out innovations and advancements in the travel and tourism industry – focusing particularly on the area of hotel Concierge services, while always respecting the history and traditions of the hotel Concierge profession.

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Each of the active members of Les Clefs d’Or® is currently employed in the lobby of a hotel in good standing. All leaders of the Association are elected from among the general active membership.